Admin Training Documentation

Complete procedures for KYC, fraud monitoring, and support

KYC Review Process

Fraud Monitoring

Customer Support

Compliance & Legal

Certification Required: All admins must complete this training and pass a competency test before accessing sensitive systems. Contact training@dunepay.com for certification.

Admin Training Documentation

Tier 1 Verification

Tier 2 Verification

Red Flags

Transaction Monitoring

Account Risk Scoring

AML Procedures

Handling Support Tickets

Live Chat Best Practices

Common Issues & Solutions

GDPR Compliance

PCI-DSS Requirements

Sanctions Screening